We carried out a review of the data available to us about 17 Heathcote Road on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about 17 Heathcote Road, you can give feedback on this service.
17 Heathcote Road is a supported living service which provides support to people in their own home. The service can support up to nine people in individually accessed en-suite flatlets.
The service aims to support people with mild to moderate learning disabilities, mental health needs and/or autism spectrum conditions to become more independent.
Nine people lived at 17 Heathcote Road at the time of our inspection, two of whom received support with personal care. CQC only inspects services where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right support:
People received consistent support from staff who were familiar to them and who knew them well.
Staff supported people to develop their skills and to be as independent as possible.
Risks were managed well to keep people safe while promoting their independence.
People were encouraged to identify goals that were important to them and staff supported them to enjoy meaningful and fulfilling lives.
Staff supported people to access healthcare services when they needed them.
Right care:
Staff understood their responsibilities in protecting people from abuse and knew how to report any concerns they had.
Staff were kind and caring. They treated people with respect and encouraged them to make decisions about their care and support.
The support staff provided was flexible to take into account people’s needs and preferences. People were able to choose how and when to use their allocated one-to-one support.
Staff supported to take part in social and leisure activities they enjoyed. People were supported to maintain relationships with their friends and families.
Right culture:
People were involved in planning their own care and were encouraged to give their views about the support they received.
People’s families were able to give their feedback about the support their family members received and their views were listened to.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager had the skills and experience they needed to carry out their role and maintained a good oversight of the service.
The provider’s governance systems were effective in ensuring people were safe and received good quality support that met their individual needs.
The registered manager valued staff and supported them in their professional development.
The registered manager and staff maintained effective working relationships with other professionals to ensure people received the care they needed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The registered provider of this service has changed since the last inspection. The last rating for the service under the previous registered provider was Good, published on 24 July 2019. This was the first inspection under the current registered provider.
Why we inspected
This was a planned inspection based on the date of the service’s registration under the current registered provider.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.