Avenue Road

Avenue Road provides personal care for people who live in supported living accommodation. The people who use the service have a range of needs including people with a learning disability and autistic people. At the time of our inspection nine people were using the service living in one supported living setting. People rented their room from a private landlord and used shared facilities such as a kitchen and living room. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. Five people received personal care.

This service was previously registered with the Care Management Group. The current provider took over the management and operation of the service in November 2020.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People’s experience of using this service and what we found

Right Support

The service was highly person centred. Staff focused on supporting people to live their best lives through offering people choices and opportunities. People were supported by staff to pursue their interests and to achieve their aspirations and goals with exceptional results. People told us they thought the support they received to achieve their aspirations and goals was outstanding. Staff went above and beyond to empower people to access specialist health and social care support in the community and people experienced exceptional outcomes as a result. Staff actively encouraged people to be as independent as they could be and have control over their own lives. People had a choice about their living environment and were able to personalise their rooms. Staff supported people to play an active role in maintaining their own health and wellbeing.

Right Care

People received kind and compassionate care. Staff protected and respected people’s privacy and dignity and understood and responded to individual needs. Staff understood how to protect people from poor care and abuse. The service had enough appropriately skilled staff to meet people’s needs. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs.

Right Culture

Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. Staff placed people’s wishes, needs and rights at the heart of everything they did. The service enabled people and those important to them to work with staff to develop the service. Staff valued and acted upon people’s views. People’s quality of life was enhanced by the service’s culture of improvement and inclusivity.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 26 November 2020 and this is the first inspection. The last overall rating for the service under the previous provider was good, published on 20 August 2019.

Why we inspected

We undertook this inspection to assess that the service is applying the principles of right support, right care, right culture. This was a planned first inspection following registration with the Care Quality Commission (CQC).

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.