Archived: Valley View Care Home

Valley View Care Home is a residential care home providing accommodation for people who require personal care. The service can accommodate up to 59 younger and older people and people living with dementia or require support with their mental health. At the time of the inspection there were 55 people using the service.

People’s experience of using this service and what we found

Quality assurance methods were in place, but they were not always effective. Records lacked detail about how risk was managed. Information about people’s needed was recorded on paper and electronically. This did not support staff to deliver the right care to people.

There was a lack of oversight to manage training; staff had not completed required training for their role. No actions were in place to address this. The service relied on agency staff; the provider was actively recruiting for additional staff. We found agency workers did not always communicate effectively with people.

There was a lack of engagement with people and activities for people to participate in. Where activities were provided, they were not stimulating for people.

There was good management of medicines. Guidance was in place for staff to follow and relatives felt their loved ones were supported well with their medicines. Health professionals were involved in the delivery of peoples care and relatives felt staff responded appropriately to any health concerns. Health practitioners gave positive feedback about the staff.

Staff knew people’s needs and promoted their independence. People were offered choices. The registered manager regularly obtained views from people and relatives and acted on feedback.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 2 October 2020 and this is the first rated inspection. We carried out a targeted inspection on 20 January 2022 to review Infection Prevention and Control but no overall rating was given.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Enforcement

We have identified breaches in relation to Good Governance at this inspection. You can see what action we have asked the provider to take at the end of this full report.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

We found the following examples of good practice.

The home was clean and well ventilated. Staff completed enhanced cleaning of frequently touched surfaces. Communal areas on each floor were spacious, allowing for effective social distancing.

Staff had received training about how to keep people safe from the risk of infection. There was a plentiful supply of personal protective equipment (PPE) available. We observed staff wearing appropriate PPE in the correct way.

Tests for COVID-19 were being carried out in line with government guidance, for both staff and people living in the home.

The home had a suitable system in place to support relatives and friends to visit people living in the home during the COVID-19 pandemic. At the time of this inspection Government guidance relating to visiting was being followed.