Updated 25 January 2022
We undertook a follow up desk-based review of Westpoint Dental Centre on 21 December 2021. This review was carried out to assess in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who had remote access to a specialist dental adviser.
We undertook a comprehensive inspection of Westpoint Dental Centre on 24 June 2021 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Westpoint Dental Centre on our website www.cqc.org.uk.
As part of this review we asked:
• Is it well-led?
When one or more of the five questions are not met we require the service to make improvements and send us an action plan. We then inspect or review again after a reasonable interval, focusing on the areas where improvement was required.
Our findings were:
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 24 June 2021.
Background
Westpoint Dental Centre is in Manchester and provides NHS and private dental care and treatment for adults and children.
There is level access to the practice for people who use wheelchairs and those with pushchairs. On street parking is available near the practice.
The dental team includes eight dentists, eight dental nurses (four of whom are trainees), two dental hygienists, a practice manager and three receptionists. The practice has six treatment rooms.
The practice is owned by a partnership and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Westpoint Dental Centre is the practice manager.
The practice is open:
Monday 8:30am to 5pm
Tuesday 7:30am to 7pm
Wednesday 8:30am to 7pm
Thursday 7:30am to 7pm
Friday 8:30am to 5pm
Saturday 9am to 1pm
Our key findings were:
- The sharps risk assessment, staff reporting and incident reporting procedures had been reviewed.
- Hazardous substances were risk assessed.
- Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
- We saw staff had procedures to reduce the possibility of Legionella or other bacteria developing in the water systems, in line with a risk assessment.
- The effectiveness of vaccinations against Hepatitis B was checked. Risk assessments were in place for staff whose results were unknown.
- Staff kept records of NHS prescriptions as described in current guidance.
- Radiation protection information and operators instructions were updated.