We carried out a review of the data available to us about Francis House Home Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Francis House Home Care, you can give feedback on this service.
Francis House Home Care is a domiciliary care agency providing personal care to people in their own home.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
There were 101 people being supported at the time of the inspection, 19 of whom were in receipt of the regulated activity of personal care.
People’s experience of using this service and what we found
Relatives told us communication with the office was not always good. However, the provider was taking action to address this through a management restructure which was in progress at the time of the inspection.
Relatives said their family members were supported safely and treated with kindness and respect. They were happy with their family member’s care when it was provided by their regular staff who were friendly, professional and well trained. They were less confident when care was provided by new or unfamiliar staff. However, the provider had a comprehensive induction process for new staff and tried, where possible, to ensure people received care from a consistent group of staff. People’s medicine was administered safely.
People’s needs and preferences were assessed before care was provided and they were supported by staff who understood the importance of promoting choice and personalised care. Staff supported people to remain as independent as possible.
Where staff supported people with eating and drinking, this was done well. Staff worked with health professionals and followed guidance to meet people’s needs effectively.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 29 September 2020 and this is the first inspection.
This service previously formed part of another service run by this provider and was registered at a different premises. The last rating for the service at the previous premises was good, published on 24 April 2018.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.