Archived: Halo Community Care

Halo Community Care is a domiciliary care agency providing personal care to people in their own homes. At the time of the inspection, care was being provided to one person.

People’s experience of using this service and what we found

People told us they felt safe and protected from harm. Staff understood safeguarding and were confident to raise issues or concerns. Risk assessments were in place bespoke to people’s needs. Staff had been recruited safely and completed an induction which included opportunities to shadow more experienced staff before working alone. Medicines were administered and recorded safely. Policies and procedures were in place to manage infection prevention and control and the recording of accidents and incidents. Any learning was shared with all staff.

The registered manager carried out face to face pre-assessments with people and included the views of relatives and professionals to ensure that the service had the required training and skills to provide the care and support needed. People’s nutrition and hydration needs were met. No one lacked mental capacity but staff understood the importance of involving people in decisions. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests: the policies and systems in the service supported this practice.

People were supported in a dignified way and with kindness. People’s privacy was respected and their independence encouraged each day without compromising safety. Staff rotas provided enough time for them to spend with people and factored in time to overrun care calls if needed.

Care was provided in a person-centred way with people’s needs, choices and wishes being at the centre of the support provided. People and their relatives knew how to raise issues and make a formal complaint if needed. A complaints policy was in pale and easily accessible. No complaints had been made at the time of the inspection.

The service was small but everyone we spoke with talked highly of the registered manager. Systems were in place to conduct auditing of key documents and processes. People, relatives and staff all had opportunities to feedback about the service and the registered manager would always respond and seek to continuously improve the service. The registered manager had developed positive relationships with other care professionals.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 29 September 2020 and this is the first inspection.

Why we inspected

This was the first inspection of a newly registered service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.