Storrsdale Medical Centre

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

We looked for evidence that staff protected people from avoidable harm and made sure care was delivered from environments that were clean and well maintained. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safeguarding during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Involving people to manage risks during this assessment. The score for this quality statement is based on the previous rating for Safe.

The service detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care.

The service had contracts to ensure the premises was maintained. Staff and leaders completed health and safety risk assessments and undertook audits to ensure they had identified and addressed all risks. The service had a business continuity plan which was regularly reviewed and outlined how the service should continue to operate in the event of a disruption.

The practice carried out regular checks of equipment, and building safety systems, including fire alarms, emergency lighting and electrical equipment. However, records showed some gaps in the documentation of routine emergency medicines checks. During the assessment, staff were able to demonstrate that emergency medicines were available, appropriately stored and in date. Following the assessment, the provider implemented a system to ensure monthly checks were consistently recorded and monitored.

The service made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs.

The service employed a range of clinical and non-clinical roles, which included GPs, nurses, and pharmacists.

The practice had recruitment processes in place and monitored staff training through an electronic system. Staff completed training relevant to their roles, including safeguarding, basic life support and infection prevention and control. The practice had recruitment processes in place and monitored staff training through an electronic system. Staff completed training relevant to their roles, including safeguarding, basic life support and infection prevention and control. We identified some gaps within recruitment records and training documentation. However, leaders were able to provide assurance that staff had undergone appropriate recruitment checks and possessed the skills and experience required for their roles. Following the assessment, the provider reviewed personnel files and completed any missing documentation.

The service assessed and managed the risk of infection. They detected and controlled the risk of it spreading and shared concerns with appropriate agencies promptly.

The service had cleaning schedules available, which outlined how staff should clean the building and its equipment. The service demonstrated how these were monitored for completion to maintain oversight of cleaning arrangements. During our onsite visit, the service's premises and a sample of equipment reviewed was noted to be visibly clean. The service’s infection prevention and control lead conducted regular risk assessments and audits to ensure compliance and took action where necessary to mitigate any identified risks. Staff had completed relevant training in infection prevention and control. However, a legionella risk assessment was not in place at the time of the assessment, and the provider had not been completing water temperature monitoring. Following the assessment, the provider arranged for a legionella risk assessment to be completed and implemented measures to strengthen oversight of water safety monitoring, including arranging for water testing to be carried out.

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.