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Proficient Community Care Services

Overall: Good read more about inspection ratings

Suite 18, Saracens House Business Centre, 25 St. Margarets Green, Ipswich, IP4 2BN (01473) 561088

Provided and run by:
Proficient Community Care Services Limited

Latest inspection summary

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Background to this inspection

Updated 5 July 2022

The inspection

We carried out this performance review and assessment under Section 46 of the Health and Social Care Act 2008 (the Act). We checked whether the provider was meeting the legal requirements of the regulations associated with the Act and looked at the quality of the service to provide a rating.

Unlike our standard approach to assessing performance, we did not physically visit the office of the location. This is a new approach we have introduced to reviewing and assessing performance of some care at home providers. Instead of visiting the office location we use technology such as electronic file sharing and video or phone calls to engage with people using the service and staff.

Inspection team

The inspection team consisted of an inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

This service is required to have a registered manager. The service had a manager registered with the Care Quality Commission. They were also the provider. This meant they were legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced. We gave the service 48 hours’ notice of the inspection. This was because we needed to be sure that the provider or management would be available to support the inspection.

Inspection activity started on 31 May 2022 and ended on 24 June 2022 when we gave feedback.

What we did before the inspection

We reviewed our systems and information we held about the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We took this into account when we inspected the service and made judgements in this report.

During the inspection

This performance review and assessment was carried out without a visit to the location’s office. We used technology such as video calls to enable us to engage with the management of the service and electronic file sharing to enable us to review documentation. We carried out telephone interviews with people who used the service, relatives and staff.

In our telephone interviews we spoke with three care staff, four people who used the service and five relatives about their experience of Proficient Community Care Services.

We received electronic feedback from one relative, six members of staff, a social worker and the local authority commissioning team who work with the service.

We reviewed a range of records which included risk assessments, medication records for three people and three staff recruitment records. We also viewed some of the provider’s policies and procedures, quality assurance records, training data, monitoring and oversight records.

Overall inspection


Updated 5 July 2022

Proficient Community Care Services is a domiciliary care service providing care to people in their own homes. CQC only inspects where people receive a regulated activity of personal care. This is help with tasks related to personal hygiene and eating.

Where they do receive personal care, we also consider any wider social care provided. At the time of inspection there were 12 people who used the service who received personal care.

People’s experience of using this service and what we found

People and their relatives were complimentary about Proficient Community Care Services and would recommend the agency. The management and staff worked in partnership with people, relatives and other professionals to achieve individualised, person-centred care.

Risks were assessed and managed safely. People were supported by a staff team who were safely recruited, trained and knew how to protect them from potential harm.

People received their care visits at the times they expected, for the length of time agreed, and from staff they knew. The staff and the management team worked hard to ensure that people received their care visits as planned and at the time of the inspection there had been no reported missed visits.

People received their medication as prescribed and staff adhered to infection prevention and control procedures in line with legislative requirements and recognised best practice guidelines.

People's care and support records were re-assessed regularly and guided staff on how to assist people safely and encourage their independence.

Staff understood the importance of gaining consent from people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives felt able to raise any issues with the staff and management team and were confident these would be addressed. Staff felt supported and valued in their role by the management team.

Systems to monitor the quality and safety of the service were in place.

Rating at last inspection

The service was registered with us on 24 September 2021. This was their first inspection.

Why we inspected

This was a planned comprehensive inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk