We carried out a review of the data available to us about Radfield Home Care Milton Keynes on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Radfield Home Care Milton Keynes, you can give feedback on this service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service and what we found.
People and their relatives were very satisfied with the care that staff provided and with the management of the agency.
People and relatives said safe care was provided, with people protected against abuse, neglect and discrimination.
Details of how to reduce risks to people's safety were included in people’s care plans. Care plans reflected people's individual needs and preferences.
Safe recruitment practices were in place to ensure only suitable staff worked at the service, though this was not fully robust. Action was taken by the registered manager promptly after the inspection visit to rectify this.
Enough staff were employed to meet people's needs and timely calls were in place to provide personal care.
Quality assurance systems were in place to ensure people were provided with a quality service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives told us they were treated with respect and dignity and staff had a caring and friendly approach to them. They said they had good relationships with staff. Staff respected people’s privacy and encouraged them to maintain their independence and do as much for themselves as they wanted to.
The registered manager understood their responsibilities and worked in an open and transparent way. People were aware of how to approach the registered manager to raise concerns or complaints. They said the registered manager always listened to their views.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us in September 2020 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.