Partners4Care Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider initially assessed a person’s needs at a pre-admission meeting. Additional information about a person’s support needs were also discussed with other professionals involved, relatives and advocates. Detailed, person-centred support plans were then created which accurately reflected people’s needs.

Consideration was given to the suitability of the environment in the supported living home and how well it met the person’s needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People’s nutritional needs were assessed and met. People were involved in deciding what they ate and drank. Staff supported people to plan their meals and to do weekly food shopping. We observed people in the kitchen making themselves drinks independently and engaging in conversations with staff around meal planning.

Records reflected when there were specific dietary requirements. One person had recently gained some weight and staff promoted healthy eating choices, so their weight gain did not impact on other health conditions.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Due to the complex needs of some of the people using the service, there were several examples of teams working positively together to provide support to people. We saw evidence of multi-disciplinary meetings held regularly to discuss how best to meet a person’s needs. The person was involved in decision making as much as possible, along with their advocate, social worker and staff team. Records were regularly reviewed and updated in line with any changes agreed at the meetings.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. A person told us, "Staff do help me to get checked and go to the doctors."

Care records documented the engagement people had with health care professionals and recommendations were incorporated into support plans and followed by staff. People and their relatives were happy with the support given in this area. A relative told us, “[My family member] has frequent issues with coughs and colds, staff always let me know and update me after the doctor visits.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People’s care records included their goals and aspirations, and all aspects of people’s care and support was regularly reviewed with the person, their family members or advocates. Support plans were reviewed and amended as necessary to reflect people’s changing needs.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

We saw reference to consent being obtained within people’s records. Whilst visiting people in their homes we observed positive and respectful interactions between staff and the people they supported. They asked for consent regularly and it was evident they respected and acknowledged the space as the person’s own home. A member of staff told us, “100% (ensure people’s choices are respected), we have good information on people’s capability and decision making.”