We carried out a review of the data available to us about Violet Home Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Violet Home Care Limited, you can give feedback on this service.
Violet Home Care is a domiciliary care agency providing personal care to people living in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service had supported a number of people since being registered, some of whom received care at the end of their life. At the time of inspection, the service was providing personal care and support to one person.
People’s experience of using this service and what we found
People told us they felt safe being supported by care workers in their own home. The provider had robust recruitment checks in place and there were sufficient staff deployed to meet people's needs. The provider followed good infection control practice. Risks to people were assessed and managed, this helped the provider deliver care in a safe way.
A comprehensive induction and mandatory training was completed by staff. Competency was monitored through spot checks and supervisions. The provider sought appropriate consent from people before starting to support them. Nutritional needs were supported where required. People were supported to live healthier lives and to access healthcare services.
We received positive feedback about the caring attitude and empathy shown by the staff . People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
Staff were reported to be respectful in people's homes. Staff spoke kindly and knowledgeably of the people they supported. People and their relatives were contacted regularly to ensure the care provision continued to meet their needs.
Thorough initial assessments were carried out to ensure the daily needs and choices of people could be met. Staff took time to understand what support people needed and enabled them to remain as independent as possible. Information about how to complain or give feedback about the service was provided and people told us they had no complaints about the service and were satisfied with how it was managed.
The registered manager operated a service that was well-managed. They were approachable and sought feedback form people, relatives and staff. They worked with health care professionals to plan and deliver an effective service. Quality assurance checks to monitor the quality of service took place. The registered manager was aware of their regulatory duties.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 24 September 2020. We carried out a targeted inspection on 28 July 2021 in response to concerns raised. We use targeted inspections to follow up on Warning Notices or to check concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not assess all areas of a key question. Therefore, we did not give a rating to the service at that time.
Why we inspected
This was a planned inspection based on the timescales for unrated services.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.
Violet Home Care Limited is a domiciliary care agency. It provides a service to older adults, some of whom are living with dementia or receiving end of life care. At the time of our inspection the service was supporting one person living in their own home.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
We found that risks to the person had been assessed by the service and were based on their individual needs. We received positive feedback from a family member about the way in which staff provided care and support. A healthcare professional told us they observed staff completed moving and handling procedures in a safe manner.
Staff received an induction when they started work and had access to the training they needed for their roles. Their competency to fulfil their role was observed by the registered manager on a regular basis.
The person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service this practice.
Quality assurance processes were in place which gave oversight of the service. Relatives told us there was good communication with the registered manager and staff said the registered manager was supportive and encouraging of the work they did. The registered manager was receptive to feedback given during the inspection and expressed a desire to develop and grow further.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 24 September 2020 and this is the first inspection.
Why we inspected
We undertook this targeted inspection in response to concerns received about poor moving and handling practice, staff training, and lack of support and oversight from the registered manager. We found no evidence during this inspection that people were at risk of harm in relation to these concerns. Please see the Safe, Effective and Well-led sections of this report.
CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating. This is because they do not assess all areas of a key question. Since this service was unrated at the time of this inspection, it remains unrated.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.