We carried out a review of the data available to us about JWM Healthcare LTD on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about JWM Healthcare LTD, you can give feedback on this service.
JWM Healthcare LTD is a service providing care and support to people in their own homes. At the time of the inspection the service was supporting three people. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People’s care plans were not always up to date, and some risk assessments had not been completed. People’s medicine records were not always accurate or fully complete. Quality assurance tools had not always been effective at identifying shortfalls and ensuring improvements were made. Immediately after our inspection the registered manager had reviewed and updated people’s care plans, risk assessments and medicine records to ensure they contained the necessary information and guidance for staff.
The provider had systems designed to safeguard people from the risk of abuse. People were supported to take their medicines, and supported to eat and drink, if this was part of their care plan. Staff had a good supply of personal protective equipment, such as face masks, aprons and gloves.
People, and their relatives, were involved in their need's assessment and the development of their care plans. People’s choices and preferences were documented so staff could deliver person centred care. Care workers completed training identified by the provider as mandatory and received supervision from senior staff which ensured they had the knowledge and skills to provide care in a safe and effective way.
People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People's dignity and privacy was promoted by staff. People were supported in line with their preferences. People were supported with their communication needs. The registered manager liaised with other professional teams to support peoples' needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 28 October 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.