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Eastleigh Care Homes Outstanding

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Outstanding

Updated 23 August 2019

About the service: Eastleigh care Home is a residential care home that was providing personal care to 49 people aged 65 and over at the time of the inspection.

People’s experience of using this service:

People, relatives and visiting health and social care professionals were all extremely positive about the responsiveness of the care and support being provided. People consistently had a wide range of activities and outings to keep them engaged and enjoying a fulfilling life. People were enabled to remain part of their local community which was important. People's wishes and past hobbies were considered and incorporated into their daily life. The service thought outside the box to enable people to have enriching experiences. For example having regular contact and shared activities with local school children.

Staff were skilled and knowledgeable about people’s needs, preferences and wishes. They ensured a truly person-centred approach through detailed and collaborative care planning.

The provider understood the importance of ensuring staff were skilled and had opportunities for continuous learning and support to enable them to be effective and safe in their role. They had developed a dementia academy which enabled staff to use a variety of learning techniques to develop their skills in working with people with dementia.

People’s rights were fully protected through the effective use of the law and working in the least restrictive way.

People enjoyed a wide variety of meals, snacks and drinks throughout the day. Staff ensured people’s nutritional and hydration needs were met in creative ways.

People’s health and emotional wellbeing was closely monitored and responded to when needed. The service went the extra mile to ensure people’s physical and emotional well being was maintained. For example, they employed a physiotherapist to work with people and staff to develop and maintain exercise programmes. This helped people’s mobility and independence and had a positive impact for them.

People were protected because risks had been assessed and any measures needed to mitigate these were fully documented. New staff were only recruited once they had all their checks to ensure they were suitable to work with vulnerable people. People’s medicines were safely managed.

There were quality assurance systems in place to assess, monitor and improve the quality and safety of the service provided.

Rating at last inspection: At the last inspection the overall rating was GOOD with a requires improvement in Responsive (report published 13 December 2016)

Why we inspected: This inspection was a scheduled/planned inspection based on the previous rating.

At this inspection responsive had improved to Outstanding

Follow up: We will continue to monitor the intelligence we receive about the service. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Good

Updated 23 August 2019

The service was safe

Details are in our Safe findings below.

Effective

Outstanding

Updated 23 August 2019

The service was exceptionally effective

Details are in our Effective findings below.

Caring

Good

Updated 23 August 2019

The service was caring

Details are in our Caring findings below.

Responsive

Outstanding

Updated 23 August 2019

The service was exceptionally responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 23 August 2019

The service was well-led

Details are in our Well-Led findings below.