All inspections: Tyne Grange - Care Quality Commission

Tyne Grange provides accommodation with personal care for up to 21 people. 18 people were living at the home when we visited. The service provides nursing and personal care for people with mental health needs. We visited the home on 6 February 2026. This unannounced assessment was triggered to review the ratings for 3 key questions, to check whether the home was safe, effective and responsive. We reviewed the key questions relating to caring and well-led during a recent focused inspection.

The service was outstanding in delivering responsive care. Staff understood each person well and ensured care was shaped around what mattered to them. People experienced bespoke approaches, including personalised communication support, carefully matched keyworkers and goal focused recovery plans. Information was accessible and tailored, enabling people to be fully involved in their care. Leaders fostered a culture of listening and co production; feedback from people directly informed improvements to catering, activities, staffing and communication systems.

The provider ensured people’s needs were assessed and reviewed regularly, with multi disciplinary professionals contributing to care planning. Staff worked effectively across teams and services to ensure people received consistent care. Care was personalised to people’s health, wellbeing and communication needs. People were supported to live healthier lives and achieve exceptionally positive outcomes. Outcome were monitored and adjusted to reflect changes in people’s needs.

People had timely access to the support they needed, and staff worked proactively to identify and address inequalities in people’s experiences. Staff adapted care to remove barriers linked to language, mobility, cultural needs or digital confidence. People consistently told us they felt listened to, understood and empowered

Date of assessment: 8 May 2025 to 4 August 2025. The service provided nursing and personal care for people with enduring mental health needs. There were 17 people living at Tyne Grange at the time of the inspection. We carried out this assessment to seek reassurance following concerns about the care provided at Tyne Grange. Following our inspection we found the provider continued to be overall outstanding.

Tyne Grange was exceptionally well-led. The registered manager led by example and staff and professionals were highly complementary about their leadership. Staff were especially committed and dedicated to providing the best possible care to enable people, often with very complex needs, to achieve extremely positive outcomes and regain skills they had once lost.

The provider had strong links with partners to enable people to receive holistic care that met their needs. Integration into the local community was seen as important and encouraged. The provider had a very strong focus on continuous learning, development and improvement. The provider invested in staff so they could develop in their role whilst promoting career development. People continued to experience excellent outcomes from living at Tyne Grange.

Safeguarding concerns, incidents and accidents were reported to the local authority appropriately and fully investigated. These were analysed regularly to help identify improvements to people’s care and to learn lessons. Individual risk assessments were completed to help ensure people’s safety. There were enough staff to meet people’s needs.

Tyne Grange is a care home providing personal and nursing care to up to a maximum of 22 people. The service provides support to younger and older people, including people with enduring mental health or physical needs. At the time of our inspection there were 22 people using the service.

People’s experience of using this service and what we found

Tyne Grange was exceptionally well led. The provider's vision and values were truly person-centred to make sure people were at the heart of the service. This vision was driven by the exceptional leadership of the registered manager.

The staff team supported some people with complex needs. There was clear evidence of collaborative working and excellent communication with other professionals to help meet people's needs and maintain their placement wherever possible. A professional commented, “In my experience, people appear to benefit from the input provided by Tyne Grange staff, which seems very holistic and person-centred."

Everyone complimented and highly praised the staff team and gave examples of the outstanding care that was delivered. People were encouraged and supported to lead as fulfilled a life as possible. They were supported to follow their dreams and aspirations. There were several examples where staff had really gone the extra mile and supported people in different aspects of their lives. A person told us, “Staff are really, really good and attentive. Tyne Grange is the best home I’ve been in.”

The service was flexible and adapted to people's changing needs and wishes and promoted their independence. Care was completely centred and tailored to each individual. Risk assessments were in place and they identified current risks to the person as well as ways for staff to minimise or appropriately manage those risks, including positive risk taking. A person told us, “Staff are amazing, they always listen to me and support me.”

There was a very strong and effective governance system in place. People, relatives and staff were very confident about approaching the registered manager if they needed to. They recognised that their views and feedback were valued and respected and consistently used to support quality service development. Strong processes were in place to manage and respond to complaints and concerns.

People's diversity as unique individuals with their own needs was well-respected by staff. The staff team knew people extremely well and provided support discreetly and with compassion. People’s privacy was respected, and people were supported to maintain contact with relatives and friends.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staffing capacity was sufficient and staff deployment was effective to ensure people's needs were met in a safe, timely and consistent way. Systems were in place for people to receive their medicines in a safe way.

Staff were encouraged to continue their professional development in order to progress and provide the best outcomes for people. Staff demonstrated that they really understood the importance and benefits of providing person-centred care. The service was following safe infection prevention and control procedures to keep people safe.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 14 September 2020 and this is the first rated inspection.

Why we inspected

This was a planned inspection and all domains were inspected as the service has not been previously rated.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

Tyne Grange

All Inspections

During an assessment under our new approach

During an assessment under our new approach

4 April 2022

During a routine inspection