Acer Aesthetics Ltd

Updated 19 November 2024

We carried out this announced on-site inspection on 3 June 2025.

We found the practice had met regulations.

Infection control procedures in place were effective.

The practice had effective systems to identify and manage risks.

There was effective leadership and a culture of continuous improvement.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.

Recruitment procedures reflected current legislation. However, these were not always followed.

Improvements were required to the systems to review and investigate incidents and accidents.

Acer Aesthetics Ltd is in Leigh, Wigan and provides private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 2 treatment rooms. At the time of our inspection, there was a total of 16 staff, of which there were 6 dentists, 1 dental therapist, 1 dental hygienist, 5 qualified dental nurses, 2 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 1 dental nurse, 1 team leader (who is also a dental nurse) and the practice manager.

The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.

Updated 19 November 2024

Prior to our visit, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 7 patients. Their responses provided a positive view of the dental team and care provided by the practice.

Comments included, “This is a good dental practice. The staff are friendly, treatment is explained in detail beforehand. It is spotlessly clean”, “Absolutely excellent”, “Friendly helpful staff” and “Very professional” and “Could not recommend them more highly”.

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients told us that when they were prescribed medicines, sufficient information was given.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.