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Safe Hands Care & Support Services Good

Inspection Summary

Overall summary & rating


Updated 11 January 2020

About the service:

Safe Hands Care and Support Services is domiciliary care service based in Levenshulme, Manchester and provides care and support to people living in their own homes. At the time of our inspection there were 60 people using the service.

People’s experience of using this service:

People told us they felt safe using the service and staff displayed good knowledge about how to protect people from the risk of harm. People told us they received their medicines as prescribed and staff were also recruited safely, with appropriate checks carried out when their employment commenced.

There were enough staff to care for people safely, with staff and people using the service telling us current staffing arrangements were sufficient and their rotas were well managed. Accidents and incidents were monitored and any actions taken to prevent future re-occurrence were recorded.

People received the support they needed to eat and drink. Staff told us they were happy with the level of training, support and supervision available to support them in their roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People said they felt treated with dignity and respect and staff promoted their independence as required.

Complaints were handled appropriately and a number of compliments were also made about the service.

Audits and quality assurance systems were in place to monitor the quality of service and there were opportunities for staff to express their views at regular team meetings. Spot checks and competency assessments of staff carrying out their work were completed.

For more details, please see the full report which is on the CQC website at

Rating at last inspection:

This last inspection was in September 2018 (published November 2018) and the overall rating was requires improvement.

Why we inspected:

This was a routine comprehensive inspection and in line with our timescales for Requires Improvement rated services which is approximately 12 months from the publication date of the last report.

Follow up:

We will continue to monitor information and intelligence we receive about the service to ensure good quality care is provided to people. We will return to re-inspect in line with our inspection timescales for Good rated services, however if any information of concern is received, we may inspect sooner.

Inspection areas



Updated 11 January 2020

The service was safe.

Details are in our safe findings below.



Updated 11 January 2020

The service was effective

Details are in our effective findings below.



Updated 11 January 2020

The service was caring.

Details are in our caring findings below.



Updated 11 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 11 January 2020

The service was well-led.

Details are in our well-Led findings below.