We carried out a review of the data available to us about 12/13 Church Walk on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about 12/13 Church Walk, you can give feedback on this service.
12/13 Church Walk is a domiciliary care service. They provide personal care to people living in their own homes.
People’s experience of using this service and what we found
People received a kind and caring service. Staff were compassionate and committed to delivering high standards of care. The registered manager led by example and had strong person-centred values.
Staff enjoyed their jobs and felt supported by the management team. They were knowledgeable about the people they supported and promoted people’s dignity and independence.
People's care records, medicines administration records and risk assessments were regularly reviewed and staff followed guidance to meet their needs appropriately.
Staff were well trained and their competency was regularly checked. The service had good working relationships with other professionals.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was well-led. They had effective quality assurance processes in place including audits and the service provision was well monitored.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right support:
• The registered manager took time to understand people’s specific personalities, routines and behaviours to ensure their support was consistent and individual to them.
Right care:
• The support provided by staff was kind and caring. Care plans reflected their person centred approach. People's independence, human rights and inclusion were promoted.
Right culture:
• The ethos and values of promoting inclusivity and opportunity of the registered manager fed down to the staff team. The management team worked along side support staff and led by example.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection This service was registered with us on 16 September 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on our inspection schedule.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.