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Elderflower House Nursing and Residential Care Home

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating

Updated 3 February 2021

Andrin House Nursing and Residential Home provides personal and nursing care for up to 37 older people. At the time of our inspection there were 19 people being supported by the service. The home is over two floors and has communal spaces for dining and relaxation.

We found the following examples of good practice.

¿ There was clear guidance for visitors at the door and a booking system was in place for when visiting occurred. The service was using social media and video technology to keep people in touch with their families while the home was closed and planning the possibility of outside visits reoccurring.

¿ Staff checked in to work one at a time and went straight to a room to have a COVID-19 test before starting work. The room was cleaned between staff testing.

¿ People that had tested positive were isolated in their rooms and there were plastic trolleys outside rooms for storage of Personal Protective Equipment (PPE) and clinical waste bins inside the persons room to dispose of used PPE.

¿ Staff had other specific areas to change PPE and the manager performed spot checks to ensure staff were wearing the correct PPE.

¿ It had not been possible to zone areas of the home, so staff had been allocated to work in specific areas to avoid cross contamination.

¿ Rooms were not en-suite, so the service had designated separate toilets and bathrooms for people who were positive and people who were negative to prevent cross infection.

¿ Staff working with COVID-19 positive people also had separate toilets and break areas to other staff, to minimise the risk of cross infection. Kitchen staff were no longer taking meals into communal areas to reduce the amount of staff people came into contact with.

¿ Agency staff had been used when staff were self-isolating. The service obtained agency staff profiles to ensure they had suitable training and experience and block booked staff so they were not working in other locations.

¿ The service had a designated isolation lounge for one person who could not isolate in their room, this reduced the risk of them walking around the home.

¿ Chairs in other communal areas were socially distanced to minimise the risk of cross infection.

¿ The service had implemented increased cleaning and the service had a sanitising machine that was being using to clean rooms after use.

¿ People had their temperatures and symptoms of COVID-19 checked twice a day to identify changes early.

¿ Procedures were in place for staff to ensure uniforms were washed daily.

¿ The activity coordinator was providing one to one activities for people.

¿ The management team told us that they were impressed with the teams commitment to ensure people’s safety at a difficult time.

Inspection areas


Updated 3 February 2021

We were assured the service were following safe infection prevention and control procedures to keep people safe.


Updated 3 February 2021


Updated 3 February 2021


Updated 3 February 2021


Updated 3 February 2021