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Heathcotes (Mapperley Lodge) Good

Inspection Summary


Overall summary & rating

Good

Updated 23 January 2018

We inspected the service on 18 December 2017. The inspection was announced.

Heathcotes (Mapperley Lodge) is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Heathcotes (Mapperley Lodge) accommodates seven people living with mental health needs and or learning disabilities and an autistic spectrum disorder. On the day of our inspection seven people were living at the service.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

At our last inspection in November 2015, the service was rated 'Good'. At this inspection we found the service remained 'Good’.

The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons.' Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People remained safe because they were supported by staff who knew how to recognise abuse and understood their role and responsibility in protecting them from avoidable harm. Risks in relation to people's needs including the environment were assessed, planned and monitored. There were sufficient staff employed to support people. People received their prescribed medicines safely. People lived in a clean, hygienic service. Staff supported people effectively during periods of anxiety that affected their mood and behaviour. Accidents and incidents were reported, monitored and reviewed to consider the action required to reduce further reoccurrence.

People continued to receive an effective service because their needs were assessed and understood by staff. Staff received an appropriate induction, ongoing training and supervision that supported them to meet people’s needs effectively. People’s dietary needs had been assessed and planned for and they received a choice of meals and drinks. Some improvements were required to ensure there was sufficient food stocks at all times. Systems were in place to share relevant information with other organisations to ensure people’s needs were known and understood. People were supported to access healthcare services and their health needs had been assessed and were monitored. The premise met people’s needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. Applications had been made when required to the Deprivation of Liberty Safeguards supervisory body.

People continued to receive good care. Staff were kind, caring and showed empathy and respect. Independence was promoted and staff had a good understanding of people’s diverse needs, preferences, routines and personal histories. People were supported to access independent advocacy service when required.

People continued to receive a responsive service. People who used the service were involved as fully as possible in their care and support. People’s received opportunities to be supported with activities, interests and hobbies of their choice. Support plans focussed on their individual needs. People’s communication needs had been assessed and planned for. People had access to the registered provider’s complaints procedure. People’s end of life wishes had been discussed with them.

The service continued to be well-led. There was an open and transparent culture in the s

Inspection areas

Safe

Good

Updated 23 January 2018

The service remains Good.

Effective

Good

Updated 23 January 2018

The service remains Good.

Caring

Good

Updated 23 January 2018

The service remains Good.

Responsive

Good

Updated 23 January 2018

The service remains Good.

Well-led

Good

Updated 23 January 2018

The service remains Good.