Skin Logic Clinic Also known as Sheena Morgan Ltd

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Skin Logic Clinic as part of our inspection programme. The service has not been previously inspected.

Skin Logic Clinic is registered with CQC to provide surgical procedures. At the time of the inspection the only treatment being provided that required CQC registration was surgical thread lifts.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Skin Logic Clinic provides a range of non-surgical cosmetic interventions which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The service has one clinician conducting regulated activity, who is also the registered provider. The individual provider is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the time of the inspection there were no patients attending or receiving regulated services and we were unable to ask them about the service. However, we reviewed some comments from patients that the service had received online.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• People received effective care and treatment that met their needs.
• Patients were treated with respect and staff were kind, caring and involved them in decisions about their care.
• Services were tailored to meet the needs of individual patients and were accessible.
• The service demonstrated a culture which focused on the needs of patients and commitment to driving improvement.

The areas where the provider should make improvements are:

• Review and develop the system for undertaking annual audits including records of consultations and infection prevention and control.
• Review and develop the system for obtaining patient feedback on clinical care received.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care