Fortius Clinic

We have not previously rated this service. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from the provider wide organisation. Staff collected safety information and used it to improve the service.
• Staff provided good care and treatment in line with recent guidance. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good patient information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service ensured people’s individual needs and preferences were central to the delivery of tailored services. People could access the service in the time and way they needed it and received the right care promptly. Technology was used innovatively to ensure people had timely access to treatment, support and care. Waiting times from referral to treatment and arrangements to admit, treat and discharge patients were prompt.
• Leaders ran services well using reliable information systems. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. Staff and managers were focused on the needs of patients receiving care. Staff and managers were clear about their roles. The service engaged well with patients and stakeholders to plan and manage services and all staff were committed to improving services continually.

However:

In Diagnostic Imaging;

• The service did not always protect patient data securely.
• The service did not demonstrate evidence of reviewing the Medicines and Healthcare products Regulatory Agency guidance on Safety Guidelines for Magnetic Resonance Imaging Equipment in Clinical Use, February 2021.