About the serviceRadis Community Care (Ryfields Retirement Village) is a domiciliary care service. It is registered to provide personal care to people living in their own homes, in an extra care housing village. Extra Care housing is specialised accommodation on a shared site or in a shared building. Not everyone who lived on the site needed support with their personal care. At the time of the inspection, the service supported 32 people.
People’s experience of using this service
People’s needs, and risks were assessed and managed safely. Staff had clear guidance on how to provide safe care. People’s daily records showed that they received the support they needed.
People's medicines were managed safely, and records showed people received the medicines they needed to keep them safe and well.
People’s support plans were person centred and contained lots of detailed information about the person and what was important to them.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us they were happy with the support they received and had no complaints. They said they felt safe with staff and that staff were kind and patient.
People told us they felt the service had a high turnover of staff and the manager acknowledged that some staff had left in the last 12 months. This had not impacted on safe staffing levels and we saw that people’s visits were well planned to minimise any impact. This was good practice.
Staff were recruited safely and told us they felt trained and supported by both the manager, regional manager and the provider. They liked working for the service. When asked about the people they supported, they spoke about them with genuine warmth and it was obvious they knew people well.
Accident and incidents, including safeguarding events were appropriately reported and the manager had clear oversight of these, and the action taken. However, records of any actions taken were not always up to date and we spoke with the manager about this.
People’s feedback on the support they received was regularly sought. Spot checks on staff practice were regularly undertaken to ensure people received good quality care.
Records showed that people’s visits were consistent, with the majority of visits taking place at the times and for the duration agreed. The manager said they tried their best to ensure the same staff supported people as much as possible. This is important as it helps staff and the people, they support to build positive relationships.
There was a range of audits and checks in place to check the quality of service provision. We have made a recommendation regarding the provider’s medication audit. The audit needs to include a stock check of people’s medication in their own home to ensure the right amount of medicines were available. The manager agreed to this.
The manager had clear oversight of the service and it was clear they were committed to and passionate about providing good care. The culture of the service was open and transparent and staff morale was good.
The delivery of the service promoted good outcomes for people through robust person-centred planning, responsive delivery, liaison with other external agencies in support of the person’s health and well-being, and good governance.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The provider of this service changed and was re-registered with us on 14 September 2020. This was the first inspection.
Why we inspected
This was a planned inspection following their registration with CQC.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.