SpaMedica Liverpool

We have not rated this location before. We rated it as outstanding because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
  
• Staff provided very good care and treatment, which met standards which were significantly higher than national or comparative averages. Patients were provided with enough to eat and drink and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care and provided them with good access to relevant information. Key services were available when patients needed them.
  
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their surgery. A majority of patients felt their care was excellent. They provided emotional support to patients where appropriate.
  
• The service planned care in innovative ways to meet the needs of local people and improved patient outcomes by giving significant consideration to their individual needs. It was easy for people to give feedback. People could access the service when they needed it and on average waited significantly less than national targets for referral to treatment times.
  
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.