Seremed Healthcare

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
 

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider did not always care about and promote the wellbeing of their staff. Although, they supported and enabled staff to always deliver person-centred care.
Rotas were only being produced for a short period ahead, which staff told us had an effect on their wellbeing. Staff told us it was difficult to plan ahead without knowing when or where they were working. We discussed this with the registered manager who said they would look at increasing the forward planning of the rotas.
Staff told us supervisions were not always regular, although the registered manager had regular contact with staff through spot checks and working with them whilst supporting people. Staff were trained to deliver good quality care by the provider.