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Able Living Care Services Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 6 July 2019

About the service

Able Living Care Service is a domiciliary care service, providing people with care and support in their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection, there were 54 people using the service, 30 of those people were receiving help with personal care.

People’s experience of using this service and what we found

People told us they were happy with the service they received and felt safe. They said staff were kind and friendly. Safeguarding adults’ procedures were in place and staff understood how to protect people from abuse. Recruitment processes ensured new staff were suitable to work for the agency and people were involved in selecting suitable staff. There were enough numbers of staff deployed to meet people's needs in a punctual, consistent and flexible way and to ensure their safety. People received their medicines when they needed them from staff who had been trained and had their competency checked. The registered manager was developing the competency assessment process. Risk assessments were carried out to enable people to retain their independence and receive support with minimum risk to themselves or others.

People were given choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People’s care and support needs were assessed prior to them using the service to ensure their needs could be met. Arrangements were in place to ensure staff received ongoing training, supervision and support. People were supported at mealtimes in line with their support plan and staff worked in partnership with healthcare professionals, when needed.

The values of the service were known to staff and people using the service. Staff told us they received support from management and they felt valued. The culture of the service was open and transparent and people were empowered to voice their opinions. Without exception, people told us the service was well-managed and they would not hesitate to recommend it to others.

Management and staff had developed friendly, caring and respectful relationships with people using the service and their families. Staff knew about people’s backgrounds and about their routines and preferences; this made sure people’s care was tailored to their specific needs. People, or their family members, had been consulted about their care needs and had been involved in the support planning process. People had access to a range of activities in line with their support plan and this area was being developed further. People did not have any complaints about the service they received; they were aware of how they could raise any complaints, concerns and compliments and had access to a complaint’s procedure.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 01 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 6 July 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 6 July 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 6 July 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 6 July 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 6 July 2019

The service was well-led.

Details are in our Well-Led findings below.