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Kings Court Nursing Home Requires improvement

The provider of this service changed - see old profile

We are carrying out a review of quality at Kings Court Nursing Home. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Requires improvement

Updated 16 September 2021

About the service

Kings Court Nursing Home is a residential care home providing personal and nursing care to 21 people aged 65 and over at the time of the inspection. The service can support up to 29 people in one adapted building.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However there had been a delay in renewing people’s Deprivation of Liberty Safeguard due to COVID-19.

Some relatives did not find the manager approachable and this meant they had less confidence in raising concerns and complaints.

The provider and registered manager had taken action to rectify all the concerns we found at the last inspection and the provider was no longer in breach of any regulations. There were effective audits in place to monitor the safety of the care provided.

Medicines were safely managed and risks to people were identified and action was taken to keep people safe. People were supported from the risks of infection and the registered manager ensured that staff followed the provider’s guidelines.

People were happy with the food provided and action was taken to ensure they maintained their nutrition and hydration. However, at times relatives felt that the food provided did not support people’s long-term health conditions.

People and their relatives were involved in planning their care and the choices they made regarding their daily lives were respected. Staff were kind and caring and knew the needs of the people they supported.

There were enough staff to meet people’s needs and staff received the training needed to provide safe care to people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 02 October 2019).

The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations. The service remains rated requires improvement. This service has been rated requires improvement for the last two consecutive inspections.

Why we inspected

This was a planned inspection based on the previous rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 16 September 2021

The service was safe.

Details are in our safe findings below.

Effective

Requires improvement

Updated 16 September 2021

The service was not always effective.

Details are in our effective findings below.

Caring

Good

Updated 16 September 2021

The service was caring.

Details are in our caring findings below.

Responsive

Requires improvement

Updated 16 September 2021

The service was not always responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 16 September 2021

The service was not always well-led.

Details are in our well-led findings below.