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Inspection carried out on 11 August 2021

During a routine inspection

About the service

Waterside Homecare Ltd is a domiciliary care service providing personal care. At the time of our inspection, the service was providing care to four people living in their own flats and houses.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People felt safe. Assessments of people, preferences, needs and abilities were carried out, and this information was reflected in their risk assessments. Staff had received safeguarding training and knew how to report any concerns. Safe recruitment systems were in place to ensure suitable staff were employed. People told us they were supported by regular staff and received their prescribed medicines at the right time and in the right way. Infection control processes were in place and staff had access to personal protective equipment (PPE) which they used when supporting people.

People were support by staff who were well trained. Newly appointed staff received an induction and on-going training and supervision to develop their skills and knowledge.

People were supported to maintain good health and access health care professionals. Where required, people were supported with their nutritional needs.

People and their relatives spoke positively about the kind, caring attitude of staff and were satisfied with the care and support they received. Staff treated people with dignity and respect and people's independence was promoted.

Care plans were person centred, detailing people’s preferences and how they liked to be supported. People were consulted over their care and support needs and were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well led. The registered manager sought feedback about the service and systems were in place to monitor the quality and safety of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 01/09/2020 and this is the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.