The Care Quality Commission
  • Doctor
  • Independent doctor

Dr Jessica Harland Office

Overall: Good read more about inspection ratings

16 Kemplay Road, London, NW3 1SY 07957 428063

Provided and run by:
Dr Jessica Harland

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr Jessica Harland Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr Jessica Harland Office, you can give feedback on this service.

7 February 2022

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection of Dr Jessica Harland Office (the service) as part of our inspection programme. It was the first inspection of the service, which was registered by the CQC in December 2020.

The service offers home visits and video consultations with a general practitioner. In addition, the service provides access to laboratory blood tests and radiology appointments under arrangements with third-party service providers.

The GP principal is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

  • The service had systems to manage risk so that safety incidents were less likely to happen. When they did happen, the provider learned from them and improved their processes.
  • The service routinely reviewed the effectiveness and appropriateness of the care provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • The service had systems and processes in place to ensure that patients were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment.
  • Patients were able to access care and treatment within an appropriate timescale for their needs.
  • The service had systems in place to collect and analyse feedback from patients.
  • There was a clear leadership structure to support good governance and management.

Whilst we found no breaches of regulations, the provider should:

  • Review the risk assessment for non-clinical staff who carry out chaperone duties and have not received a disclosure and barring service check.
  • Continue working towards completed audit cycles.
  • Continue to review practice policies to ensure they are up to date.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care