The Care Quality Commission
  • Ambulance service

Archived: CIRE Ambulance Service

Overall: Inadequate read more about inspection ratings

Office G18, Amber Court - Newcastle Business Park, Newcastle Upon Tyne, NE4 7YQ 07938 101940

Provided and run by:
CIRE Ambulance Service Ltd

All Inspections

10th-11th January 2023

During an inspection looking at part of the service

Our rating of this location stayed the same. We rated it as inadequate because:

  • There was no assurance that mandatory training and key skills was provided to all staff. Staff could not demonstrate how to protect patients from abuse. The provider did not control infection risk well. The design, maintenance and use of facilities, premises, vehicles, and equipment did not keep people safe. The provider could not demonstrate that it had enough staff. Risk assessments were not completed for each patient and did not remove or minimise risks. Records were not kept clear or up-to-date or stored securely. The provider was not registered to administer medications.The provider did not manage patient safety incidents.
  • Leaders could not demonstrate they had the skills and abilities to run the service. Leaders could not demonstrate how they operated effective governance processes, throughout the service. Leaders and teams could not evidence how they used systems to manage performance effectively.

11th-12th October 2022

During a routine inspection

This inspection was a focused inspection to follow up on concerns after a notice of decision to urgently suspend the provider served in July 2022. As this was a focused inspection, we did not inspect all elements of the key questions. We reviewed elements of two of the five questions: are providers safe and well led? We did not review the questions are services caring, effective and responsive to people’s needs. The provider was suspended from the provision of regulated activity at the time of this inspection.

• There was no assurance that mandatory training and key skills was provided to all staff. Staff could not demonstrate how to protect patients from abuse. The provider did not control infection risk well. The design, maintenance and use of facilities, premises, vehicles and equipment did not keep people safe. The provider could not demonstrate that it had enough staff. Risk assessments were not completed for each patient and did not remove or minimise risks. Records were not kept clear or up-to-date or stored securely. The provider was not regulated to administer medications. The provider did not manage patient safety incidents.

• Leaders could not demonstrate they had the skills and abilities to run the service. Leaders could not demonstrate how they operated effective governance processes, throughout the service. Leaders and teams could not evidence how they used systems to manage performance effectively.