Liberty House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. Staff were dedicated to providing person-centred support. People were supported by staff who knew them well and understood their needs and preferences. The provider had a keyworker system in place enabling a staff member to act as a person’s advocate.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. There was evidence of staff working alongside healthcare professionals to achieve safe and effective care and support. Staff communicated well with external healthcare professionals and followed their guidance.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. Information displayed throughout the service was relevant to people living at the home and easy to read. The provider had a service user guide and key worker information was available in people's bedrooms. Menus were displayed around the home. Information about activities and events were well displayed. Signs were in place throughout the service to assist people to navigate around their home.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. People were involved in monthly meetings where discussions were held about upcoming events, activities and meal preferences. Relatives were also invited to meetings, the last 1 being to introduce the new manager. Minutes of meetings evidenced that issues raised had been addressed in a timely way. The provider had a system in place to obtain feedback. Feedback was analysed and displayed throughout the home along with actions taken to address any concerns.

The provider made sure that people could access the care, support and treatment they needed when they needed it. The home was purpose built and had wide corridors and plenty of seating areas and facilities such as a cinema room. People had access to outside areas which were well maintained and flat to allow good access. Outdoor seating was also provided.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People’s care plans detailed their expected outcomes and staff ensured they took action to improve people’s experiences. People’s wishes and aspirations were also noted and where possible people’s wishes were met. One person’s wish was to go to the seaside and have 3 ice creams. Staff made this happen and also collected some sand for the person to do a handprint to save as a reminder of their special day.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.Care plans regarding end-of-life care were in place and gave details of people's choices and preferences at this stage of their life. One person requested to spend her later days at Liberty House around people they were familiar with and wanted their family members to be involved in their care and support. Death and dying care plans were very informative and included family input and people’s preferences.