Liberty House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. We observed staff interacting with people and found they were kind and caring in their approach. People were offered time and patience when carrying out a task. We saw 1 carer communicating with someone in a calm way, slowly and loud so the person could hear and understand them. The carer gave time for the person to respond and respected their decision. People and their relatives told us staff were caring and respectful. One person said, “The staff are very kind and they do their best. They spoil me.” Another person said, “They [staff] treat me with dignity and respect.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People had access to a wide range of social activities which met their needs and reflected their preferences. The home had 2 activity coordinators who organised social events. People had access to trips out to various places of interest as well as activities within the home. Local schools and churches were also involved in the home.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff knew people well and ensured people were supported to make their own choices and maintain control over their life. Life history plans were in place and detailed what people liked and admired about them. The provider empowered people to be in control of their own home. For example, 1 person was the residents ambassador, and the activity coordinators supported them to raise issues on behalf of people who lived at the home.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff were deployed effectively throughout the home and people did not have to wait long for their needs to be met.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff had access to a staff handbook which included policies and procedures and what was expected of them as an employee. Staff told us they were happy working at the home, acknowledging improved changes since the commencement of the current management team.