Liberty House

Updated 22 September 2025

Date of Assessment: 27 October to 30 October 2025. Liberty House is a care home providing accommodation and personal care for up to 81 people. At the time of our assessment there were 72 people using the service. Some people were living with dementia. We carried out this assessment because we had received some concerns about staffing, personal care, and the lack of social activities. We assessed the service in December 2024, and the service was rated requires improvement. We asked the provider to complete an action plan due to concerns we found in regards to safe care. At this inspection we found the service had improved, had met the requirements of the breach and is now rated good.

Risks associated with people's care were identified and managed to mitigate future risks. Care plans were in place to ensure the care environment was safe and promoted independence. People were able to independently mobilise around the home because there were no hazards to prevent them. Accidents and incidents were analysed and trends and patterns identified to minimise risk. People were safeguarded from the risk of abuse and staff delivered care safely. Maintenance checks were carried out in line with expected standards. People receive their medicines as prescribed. Staff were recruited safely and pre-employment checks completed appropriately.

People's needs were assessed and care provided in line with them. People had access to healthcare professionals and staff knew people well. Staff handovers and flash meetings showed an effective way of sharing information between teams.

Staff were caring in their approached and included people as partners in their own care. People had access to social activities and there was a good sense of involvement of people and listening to their voice.

Staff responded to people's immediate risks in a timely way. People had access to a keyworker system and this was advertised in people's bedrooms.

People had access to information which was displayed around the home and available in their bedrooms. Complaints were recorded and responded to appropriately, and duty of candour applied, and lessons learned identified.

The management team had governance systems in place which helped them identify and address issues as they arose. Timely action was taken to ensure the quality of the service was maintained.

Updated 22 September 2025

During our assessment we spoke with 5 people living at the home and 3 relatives. Feedback was positive. People told us they felt safe living at the home. One person said, “I feel safe and well looked after because there are a lot of people around. When I ring my buzzer it is not very long before they [staff] come.” Another person said, “I feel safe with the staff.” One relative said, “I feel [family member] still has their independence here and safety is paramount.” People told us they received their medicines as they had been prescribed. One person said, “I get my medication regularly and they [staff] stay with me while I take it.” People told us their rooms and communal areas of the home were kept clean and tidy. One person said, “My room is cleaned every day.” People told us they had access to healthcare professionals. One person said, “They [staff] would get a doctor if I needed one.” People and relatives told us staff were kind and caring and said they were approachable and friendly. One person said, “The staff treat me with dignity and respect. They [staff] always knock on my door before they come in.” One relative said, “They [staff] are great with [family member] and they sing with them. They are kind, friendly and concerned about the residents.” People told us they had access to plenty of social activities and enjoyed engaging in different events. Some relatives told us there was nobody around in the reception area over the weekend and it sometimes took a while for staff to answer the door. We raised this with the management team who told us they had already identified this issue and were in the process of recruiting a weekend receptionist.