Mental Health and Wellbeing Services Ltd

This service is rated as Good overall. The previous inspection was carried out on 30 October 2019 and the service was rated as overall Good.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Mental Health and Wellbeing Services as part of our inspection program.

Mental Health and Wellbeing Services provides psychiatric assessments for a range of disorders, consultant psychiatrist consultations, psychotherapy services, mindfulness and exercise practice, assessments and treatments of neurodevelopmental disorders including autistic spectrum disorder (ASD) and attention deficit hyperactivity disorder (ADHD) conditions, group therapies, couple and family therapy, psychiatry, psychological interventions and activities. The service provides consultations and treatments for children from the age of seven through to adults.

Dr Mirza Wasi Mohamad is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

A total of seven people provided feedback about the service. We spoke to two patients during the inspection visit, four patients over the telephone. One patient shared their experience through CQC’s website. All feedback received was positive and complimentary of the service received.

Patients felt the service was prompt, provided person centred care and treatment plans were personalised to meet their needs.

Our key findings were:

• The service provided person centred care and treatment plans were developed in partnerships with patients, carers and other partners such as schools and GPs where appropriate.
• The service was responsive to patient needs by providing face-to-face or remote appointments using online or telephone appointments and out of hours appointments where required.
• The service continued to promote patient and staff safety even after COVID-19 restrictions had been eased through maintaining staff team bubbles to restrict the number of social contacts.
• Patients felt care was accessible, person centred and treatment plans including side effects were discussed in detail with them.
• All staff received regular supervision, had an annual appraisal and had a role specific continued professional development plan in place.
• The service continuously aimed to use innovative ways to make the service accessible including the planned introduction of e-consultation services and presenting payment details in a more accessible format to neurodivergent patients.
• Patient records were kept to a high standard and this was monitored through regular audits.
• The service had regular multi-disciplinary meetings to discuss patient treatments plans.
• The service had regular team meetings to discuss audits and share learning.

The areas where the service should make improvements are:

• The service should only continue to supply unlicensed medicines against valid special clinical needs of an individual patient where there is no suitable licensed medicine available.