Updated 6 January 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This consisted of one inspector.
Service and service type
Rose Care Services Limited is a domiciliary care agency. It provides personal care to people living in their own homes.
The service did not have a manager registered with the Care Quality Commission. A registered manager is a person, along with the provider who is legally responsible for how the service is run and for the quality and safety of the care provided.
We liaised with the nominated individual throughout the inspection process. The nominated individual is responsible for supervising the management of the service on behalf of the provider.
Notice of inspection
We gave the provider three days’ notice because the service is small and were not always located at the office. We needed to ensure the provider would be available to assist us with the inspection.
Inspection activity started on 25 October 2021 and ended on 9 November 2021. We visited the office location on 28 October 2021 to see the nominated individual and to review records related to the service. We made calls to the person’s relative and a care worker between 29 October and 3 November 2021.
What we did before the inspection
We reviewed information we had received about the service since they were registered. This included any significant incidents that occurred at the service. We used the information the provider sent us in the provider information return, which was submitted to us on 13 August 2021. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We reviewed a range of records. This included records related to one person’s care and one staff file in relation to recruitment, training and supervision. We also reviewed records related to the management of the service, which included a range of policies and procedures.
We spoke with four staff members. This included the nominated individual, the operations manager, a human resources officer and one care worker.
We were unable to speak with the person so we spoke with their relative.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at samples of recent communication logs, further recruitment records and external training information.
We provided formal feedback to the nominated individual via email on 9 November 2021.