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Absolute Healthcare Providers Good

Inspection Summary


Overall summary & rating

Good

Updated 8 March 2019

About the service:

¿ Absolute Healthcare Providers are a community health care service who also provide people with domiciliary care.

¿ They predominantly provide care to people living in North Hampshire.

¿ They were providing personal care to 31 children and adults at the time of the inspection, several of whom were living with complex healthcare needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

¿ People felt valued by the staff who provided their care. They looked forward to their visits.

¿ Staff understood and recognised people’s individuality. They adapted their practices to reflect people’s personal wishes and preferences about how they wanted their care provided.

¿ People felt involved by staff in decisions about their care.

¿ People told us staff understood their individual routines, which was important to them.

¿ People reported they received consistent care from staff they knew and trusted. They received their care at the times they wanted and knew who was due to visit them.

¿ People told us the service was efficient and well-led.

¿ Staff were well trained, skilled and well supported in their role.

¿ People’s needs were comprehensively assessed prior to the commencement of their service.

¿ Staff had a good understanding of the risks to each person and how to keep them safe.

¿ People received their medicines safely from trained, competent staff.

¿ Staff worked across agencies and providers and with health care professionals to ensure people received effective care focused on the achievement of good outcomes for them.

¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible: the policies and systems in the service supported this practice.

¿ The provider used technology effectively to ensure people received timely care and support.

Rating at last inspection:

¿ At the last inspection the service was rated good (20 December 2016).

Why we inspected:

¿ This was a planned inspection to check that this service remained good.

Follow up:

¿ We did not identify any concerns at this inspection. We will therefore re-inspect this service within the published timeframe for services rated good. We will continue to monitor the service through the information we receive.

Inspection areas

Safe

Good

Updated 8 March 2019

The service was safe

Details are in our safe findings below.

Effective

Good

Updated 8 March 2019

The service was effective

Details are in our effective findings below.

Caring

Good

Updated 8 March 2019

The service was caring

Details are in our caring findings below.

Responsive

Good

Updated 8 March 2019

The service was responsive

Details are in our responsive findings below.

Well-led

Good

Updated 8 March 2019

The service was well-led

Details are in our well-led findings below.