Orchid Supported Living - Birmingham

Updated 19 February 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service provides care and support to people living in a 'supported living' setting, so that they can live as independently as possible. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at personal care and support.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before inspection

We reviewed information we had received about the service. The provider was asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We also contacted the local authority to get their view of the service provided. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke with one support worker, a manager and the registered manager. We spoke with the person who used the service and a health care professional. We reviewed a range of records this included two care records. We looked at two staff files in relation to recruitment, staff supervision and training. We also looked at records relating to the management of the service.

Updated 19 February 2022

Orchid Supported Living – Birmingham provides support to younger adults who live with mental health conditions.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where people do receive personal care we also consider any wider social care provided.

People's experience of using this service and what we found

One person received support from the service on the day of the inspection. We must protect the person's rights to a private life so the report will provide an overview rather than specific examples.

People were safe. Staff knew of the provider’s safeguarding processes and what they should do if they had concerns. People took their medicines safely. Staffing levels were adequate to meet people's needs. Infection prevention and control systems were in place.

People were encouraged to have choice and control of their life and were supported in the least restrictive way possible and in their best interests.

People received kind and respectful support. Their privacy, dignity and independence were maintained. People were involved in decisions about their support and life.

People were supported to have interests, build and develop social skills and maintain contact with their family.

Audits were undertaken to monitor the support provided.

People, their relatives and staff were able to give feedback about the care and support provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

The service was registered with us on 17/09/2020 this was the first inspection to give a rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.