We carried out a review of the data available to us about The Poplars Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Poplars Medical Centre, you can give feedback on this service.
We carried out an announced comprehensive inspection at The Poplars Medical Centre on 8 February 2019 as part of our inspection programme. The practice was previously inspected on 6 October 2014 and was rated as good in all key questions.
We based our judgement of the quality of care at this service on a combination of:
We found that:
The areas where the provider should make improvements are:
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
This is the report of findings from our inspection of The Poplars Medical Centre. The Poplars Medical Centre is registered with the Care Quality Commission to provide the following regulated activities: Diagnostic and Screening, Family Planning, Maternity and Midwifery Services, Surgical Procedures and Treatment of Disease, Disorder or Injury.
We undertook a planned, comprehensive inspection on 6 October 2014. We spoke with patients, staff and the practice management team.
The practice was rated as Good. An effective, responsive and well- led service was provided that met the needs of the population it served.
Our key findings were as follows:
There were systems in place to protect patients from avoidable harm, such as from the risks associated with medicines and cross infection.
Patients’ care needs were assessed and care and treatment was considered in line with best practice national guidelines. Staff were proactive in promoting good health and referrals were made to other agencies to ensure patients received the treatments they needed.
Feedback from patients showed they were overall happy with the care given by all staff. They felt listened to, treated with dignity and respect and had confidence in the GPs and nurses.
The practice planned its services to meet the differing needs of patients. The appointment system in place allowed good access to the service.
The practice had a clear vision and set of values which were understood by staff and publicised for patients. There was a clear leadership structure in place. Quality and performance were monitored, risks were identified and managed.
There were areas of practice where the provider needs to make improvements.
The provider should:
Chief Inspector of General Practice