• Care Home
  • Care home

Hallmark Hutton View Luxury Care Home

Overall: Good read more about inspection ratings

3 Rayleigh Close, Rayleigh Road, Hutton, Brentwood, CM13 1AR (01277) 201719

Provided and run by:
Hallmark Care Homes (Hutton View) Limited

Latest inspection summary

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Background to this inspection

Updated 6 April 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This included checking the provider was meeting COVID-19 vaccination requirements. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Hutton View is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Hutton View is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since its registration. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with three people who lived in the service and eight relatives about their experience of the care provided. We also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We spoke with ten members of staff including the registered manager, deputy manager, dementia care manager, hospitality manager and care staff. We reviewed a range of records. This included three people’s care and medicines records, three staff files in relation to recruitment and staff supervision and a variety of records relating to the management of the service.

After the inspection

We reviewed training data and quality assurance documentation and spoke with two healthcare professionals who had regular contact with the service.

Overall inspection


Updated 6 April 2022

About the service

Hutton View Care Home is a residential care home providing accommodation and personal care to up to 77 people. The service provides support to older people some of whom are living with dementia. At the time of our inspection there were 19 people using the service.

People’s experience of using this service and what we found

The provider had developed a positive and inclusive culture where people were placed at the heart of the service. The provider had a clear vision for creating high quality, personalised care for people living with dementia; promoting the importance of people’s relationships with others and encouraging strong partnership working to enable people to achieve good outcomes. People were involved in their local community and engaged in pastimes which were meaningful to them. Staff spoke proudly about their roles and the care they delivered and felt supported and valued by the provider.

The registered manager had robust processes in place to monitor the safety and quality of the service and there was an effective management structure in place with clearly defined lead roles. The provider had embedded a culture of continuous learning and improvement. People, relatives and staff were encouraged to give feedback and help to shape the running of the service.

People were supported by staff who knew them well and understood their needs. Staff were kind and caring and spoke to people respectfully. People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests and the policies and systems in the service supported this practice.

Risks to people’s safety were assessed and reviewed and processes were in place to protect people from the risk of abuse. Medicines were administered safely by staff who were trained and competent to administer them. The provider had implemented safe infection prevention and control processes and staff had access to appropriate personal protective equipment (PPE) and up to date guidance.

Staff had received a comprehensive induction and in-depth training, including completing the provider’s specialised dementia care training. People’s care plans were personalised and contained clear guidance for staff about how they wanted to be supported and what was important to them.

The provider promoted people’s health and well-being and supported people to access appropriate healthcare services. The provider worked collaboratively alongside other healthcare professionals to ensure people’s needs were met. Relatives told us they were kept up to date and felt involved in people’s care. People and relatives told us they felt comfortable raising any concerns with the provider and spoke positively about the management and leadership of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 26 October 2020 and this is the first inspection.

Why we inspected

This was a planned inspection as the service had not been rated.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. This included checking the provider was meeting COVID-19 vaccination requirements.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.