MJ Home Care Staffing Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Staff carried out detailed assessments of people’s needs before they began to use the service. From initial assessments, full care plans were created with people. Care plans were extremely comprehensive to ensure staff had all the information required to meet people’s needs and help them to achieve their goals.

The provider planned and delivered people’s care with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

All staff received ongoing and refresher training to make sure their practice was in accordance with up-to-date best practice guidance and legislation.

Staff supported some people with meals. All staff completed cookery courses facilitated by senior staff and a person using the service. This made sure staff were able to provide well cooked and culturally appropriate meals to people. One family member told us, “The carers cook for them daily and give them as much choice as they can."

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff worked with other professionals to make sure people’s needs were met and their independence was promoted.

Professionals told us staff worked well with them and actioned any recommendations made. They commented, “They have responded quickly and appropriately and demonstrated effective communication between all parties."

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff supported people to live healthy lives. Care plans showed activities which promoted good health were encouraged. This included going out for walks, healthy eating and taking part in gym sessions.

Staff supported people to attend healthcare appointments and annual health checks. One person said they became very anxious attending appointments, but staff helped them to cope in these situations. They said, “When I went to hospital they stayed all day with me. It was OK because I knew [staff name] was there."

The provider monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they fully met the expectations of people themselves.

People experienced positive outcomes which enhanced their wellbeing and enjoyment of life. For example, one person’s level of supervision need had greatly reduced since they began being supported by the agency. They had initially required 3 staff to support them during the day, and this had reduced to having 1 member of staff. We met this person with their staff member. They were happy and relaxed and able to join in social activities with others.

One person, who had experienced many different care providers, told us they finally felt, “I belong, I have found my family. The best and longest placement ever.’ Another person told us, “I have so much more confidence now.”

One family member told us, “They are a lovely team of people. [Person’s name] is very vulnerable and faces many challenges but I cannot fault the carers. They have transformed [person’s name] really and opened up their world. I only wish we had found them sooner."

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People only received care and support with their consent. Consent forms had been signed in care plans. One family member told us, “They listen to them and give them time. They’ll always explain what they’re doing. They always ask them if they’re ready, they never rush them.”

Care plans contained information about how people liked to be be supported to make choices and decisions. This included best times of day to discuss issues with people and communication support needed. This helped to make sure people were always involved in decisions about their care and support. One person commented, “You get to choose everything. They are really accommodating.” A member of staff told us, “There are always choices, we talk things through, maybe involve advocates and family.”

Where people lacked the capacity to make specific decisions their capacity was assessed and appropriate people were involved in making best interests decisions.