MJ Home Care Staffing Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Care plans were created with people and their families to make sure they reflected people’s needs and aspirations. One person told us, “They are always calling and asking if there is more, they can do.” A family member said, “They do an evaluation every couple of months and they have told me that carers like looking after [person’s name]."

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

Staff worked with other professionals and care agencies to make sure people received care which met their needs and choices.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

The provider told us in their Provider Information Return (PIR) they created individual communication care plans to ensure people’s communication needs were assessed and met. This included making information available in appropriate formats for each person.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

There was a variety of ways for people to share their feedback about the support they received. Senior staff completed regular unannounced spot checks on staff and records showed people were always asked their opinions on the care they received.

There were also regular reviews of care, annual satisfaction surveys and a complaints procedure. All complaints were fully investigated and responded to. People told us they would be comfortable to make a complaint.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

The provider operated a service which was non-judgemental and supported people to have the care they required when they required it. We heard how staff liaised with other professionals and family members to make sure people had the support and equipment they needed.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People felt listened to and able to raise any concerns or complaints. One person said, “They are really respectful. They always listen."

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

Care plans contained information about people’s goals and aspirations. This included supporting people to maintain their independence.

People’s end of life wishes were recorded, including if they wished to remain in their own home and whether they wished to be resuscitated. People who were receiving care at the end of their lives were supported by staff who had received specific training to provide their care. This helped to make sure people were supported in a way which was professional and ensured their comfort and dignity.