MJ Home Care Staffing Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People had their needs assessed by a senior member of staff before they began to use the service. This helped to make sure the agency had enough staff, with the appropriate skills, to meet their needs.

People said they had been involved in initial assessments and had copies of their care plans. One person told us, “A couple of days before the first carer came in, someone came round and asked a lot of questions. I have a copy in my drawer.”

From initial assessments care plans were created with people. Care plans were appropriate to the needs of people. For example, care plans for people with large packages of care to meet their complex clinical needs were extremely comprehensive. Care plans for people with less specialised needs were less comprehensive but still gave staff the information they needed to safely and effectively support people.

The provider planned and delivered people’s care with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

All staff received ongoing and refresher training to make sure their practice was in accordance with up-to-date best practice guidance and legislation.

Staff supported some people with meals. All staff completed cookery courses facilitated by senior staff and a person using the service. This made sure staff were able to provide well cooked and culturally appropriate meals for people. One person told us, “They always make what I want, and I always have plenty to drink."

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff worked with other professionals to make sure people received the care and support they required. One professional told us they felt the service worked in partnership with them to support people in difficult situations.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff worked with other professionals to make sure people’s health needs were met. This included working with occupational therapists to make sure people had the equipment they needed to maintain their independence.

People and their family members were confident staff would respond appropriately to healthcare needs. One person said, “They do pick up on things – even little things."

The provider routinely monitored people’s care to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Each person had a care plan which set out the care and support they wished to receive from staff. These care plans were reviewed with people to make sure they continued to reflect their needs and wishes.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People received their care and support with their consent. Care plans contained consent forms which had been signed by people using the service.

Best Interests decisions were carried out where people lacked the capacity to make some decisions for themselves. Care plans showed people had their mental capacity assessed in respect of individual decisions. Information included who had been involved in making the decision and how the person had been consulted.