Hollyfield House Also known as Your Healthcare Domiciliary Care Agency

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People told us staff listened to them and planned their care and support with them, based on their individual needs. One person told us, “[Staff member] came out and did an assessment to see what they needed to do. Then the carers came in and they knew what they were doing.”

Another person said, “When I first started, someone did come in and ask lots of questions about me and then told me what the carers would do. It worked very well.”

Staff understood people’s right to receive care and support that met their individual needs and made sure this was met. A staff member told us, “I take my cues from people and respect their background and cultures and treat people with dignity and respect.” Another staff member said, “I treat people how I would like to be treated.”

People’s records contained information about their individual needs including those related to their communication, social, cultural and spiritual needs. People’s care and support had been planned to ensure these needs could be met. Staff received equality, diversity and inclusion training to help them make sure people using the service were not subjected to behaviours and practices that were unfair or discriminatory.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.