Hollyfield House Also known as Your Healthcare Domiciliary Care Agency

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People had choice and control over how their care and support was provided to meet their individual needs. One person told us, “I always led the care. I told them what I needed doing and how I liked it done. No question it was me who was in charge.” A relative said, “[Family member] decides how they want their wash. The carers don’t force anything at all, and they don’t rush [family member].”

Staff understood people’s rights to have choice and control over how their care and support was provided. A staff member told us, “I always offer people a choice on everything.”

Staff encouraged people to be as independent as possible as they regained confidence and ability to undertake the tasks of daily living. One person told us, “They stay here and watch and help. They let me do what I can, but they are watching and if I can’t do something then they will help me.” Another person said, “My carers really encouraged me. I wanted to get back to the gym but I know now that I can’t do that, but my carers showed me how to do things in an easier way to help me stay independent. They showed me how to use my frame properly.” A staff member told us, “Building people’s confidence is lovely. A lot of it is a lack of confidence so encouraging people to get this back again is important.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.