We carried out a review of the data available to us about Friends Care Limited T/A Visiting Angels on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Friends Care Limited T/A Visiting Angels, you can give feedback on this service.
Friends Care Limited T/A Visiting Angels is a domiciliary care service providing personal care to people living in their own houses or flats. It provides a service for older people, and people with dementia, people with a sensory impairment, and people with a learning disability and autistic spectrum. At the time of the inspection 16 people were supported by the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
There were systems and processes in place to help ensure that safeguards were effective in keeping people safe. One person told us, "I feel safe because I trust [staff]. They have never missed my care visit."
Risks were identified and managed including for infection prevention and control (IPC). People were supported to be independent with their medicines. There were skilled and competent staff to support this when needed.
Enough staff with the necessary skills were safely recruited; these staff knew how to effectively meet people's needs. Staff received effective training that supported them in their role.
An open and learning culture was in place and this helped lessons’ to be learned and shared amongst the staff team.
People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. One person said “I like to choose what to eat. Staff help me with shopping, but it is always the choices I want."
Staff supported people to communicate effectively without discrimination, by treating people equally well, and upholding their confidentiality. Staff provided people with care that was kind and centred on the person by being respectful and promoting independence wherever possible.
Technology was used to more promptly and effectively respond to changes in people’s independence. Compliments showed what the provider did well, and these were used to inform good practices. There were processes, procedures and staff in place should any person require end of life care.
The registered manager carried out their role effectively and they knew what to report to the CQC. Staff were supported in their role to be open and honest by promoting the provider’s values. People had a say in how the service was run and managed.
The provider's monitoring systems were effective in identifying and implementing improvements. The provider worked well with others involved in people’s care to help ensure their care was joined up.
Rating at last inspection
This service was registered with us on 18 August 2020, and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration with CQC.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.