We carried out a review of the data available to us about Choices Homecare Wakefield and North Kirklees on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Choices Homecare Wakefield and North Kirklees, you can give feedback on this service.
Choices Homecare Wakefield and North Kirklees is a service providing support for people in their own homes. The service was supporting around 100 people at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People spoke positively about their experience of receiving care from this provider. One person’s relative said: “They are brilliant. We have no complaints at all. The manager is also just brilliant. They are all just great.” Another person said: “They all treat me with respect when they are here. I would say they are all well trained although they don’t need to use any special equipment for me. When I call the office they always answer quickly and they are polite to me on the phone. I have a number to call if I need to query anything but so far I am ok.” A third person told us: “The carers all show me compassion and are kind to me. I am happy with them. They are all polite.”
The registered manager carried out regular audits of the service, and these identified where there were any shortfalls in order to ensure there was continuous improvement. Where incidents had occurred, the provider had made the legally required notifications to CQC, and where appropriate made changes to how care services were delivered.
Staff were positive about the support they received from managers. They described the registered manager as good, and gave examples of times when they had received a good level of support. They said they were confident to raise any concerns and felt issues were always addressed when they were raised.
Medicines were managed safely, with regular audits of people’s medication taking place.
The provider took steps to involve people in their care. Some people could not remember being involved in putting their care plans together or in reviews of their care, but others told these took place regularly, and records confirmed this.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care took place in accordance with people’s consent, people confirmed staff always asked for their consent before undertaking care tasks. One person said: “They all treat me in a nice way and always ask my consent before they do things for me.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us in August 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.