About the service
Noble Live-in Care is a domiciliary care service that provides personal care to people 24 hours a day in people’s own home. At the time of our inspection there were 70 people receiving personal care from the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported by staff who had recruitment checks completed prior to working with vulnerable adults. People were happy with the support they received from staff and felt safe. Care plans were personalised and contained important information such as hobbies and interests as well as guidance for staff in how to support the person including any risks or mobility needs.
People were supported by staff who received training and supervision although two staff were unable to demonstrate a good understanding of the different types of abuse. Action was taken by the operations manager following our inspection. New staff received an induction prior to working with vulnerable people. Staff promoted people’s independence and staff had a good understanding of how to promote people’s privacy and dignity.
People were support by staff with their dietary requirements and care plans contained important information such as if people had any sensory impairment or an identified lasting power of attorney decision in place.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The polices and systems in the service supported this practice. Staff spoke about people in a respectful manner and they supported people to make decisions about their care and support. Staff respected people’s privacy and dignity and they gave examples of how they promoted people’s independence such as brushing their own teeth.
The provider had quality assurance systems in place which identified shortfalls and areas of improvement. Staff feedback was sought, and the provider was planning on how to seek feedback from people in an accessible way. We shared feedback we had received as part of the inspection so improvements could be made.
Rating at last inspection and update
This service was registered with us on the 14 August 2020, and this was the first inspection.
Why we inspected
This was a planned inspection to check whether the provider was meeting legal requirements and regulations, and to provide a rating for the service as directed by the Care Act 2014.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk