Best Support Care Ltd

Best Support Care Ltd is a domiciliary care agency providing personal care to people in their own homes. The service provides support to people living with dementia and older people. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were three people using the service and all received support with personal care.

People’s experience of using this service and what we found

People had care plans in place, however they were not always updated regularly, and we found that some information was not up to date. The main risks to people’s health and safety were identified, however guidance for staff was not always provided on how to mitigate the risks. This increased the risks of people’ s needs not being met safely.

Not all staff had completed all the mandatory training modules available to them online. This increased the risk of staff not carrying out their role safely.

People received their medicines safely, however improvements were required to ensure Best Practice Guidance for administration of ‘When Required’ Medication (PRNs) is followed.

There were enough staff to meet the needs of the people using the service and people received their support visits on time.

People were safe from the risk of abuse. We received no concerns about the safety of anyone using the service.

Staff followed safe infection prevention control (IPC) practices.

We saw the provider worked collaboratively with professionals to understand people’s needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received support from kind and caring staff. Staff were respectful and promoted people’s independence. People and their relatives were involved in decisions about their care, which was regularly reviewed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 23 September 2020 and this is the first inspection.

Why we inspected

This was a planned inspection following registration.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.