We carried out a review of the data available to us about YourLife (Knebworth) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about YourLife (Knebworth), you can give feedback on this service.
Your Life (Knebworth) is a domiciliary care service providing personal care and support to four people at the time of the inspection. The service was provided to people living in their own flats which were part of a shared building. People were able to access communal areas and had a manager on site at all time. However, we do not regulate the premises.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt they were safe and most felt well supported by the service. Individual risks were assessed, and staff were aware of these. Reviews of events and accidents were carried out and any actions needed were carried out. People were supported with their medicines and this was monitored by a member of the management team. Staff knew how to report any concerns about a person’s safety or welfare.
People told us staff did not miss visits and staff arrived at the planned time. The provider had a system for monitoring visits. Staff received appropriate training for their role and people felt they had good knowledge and skills. Staff felt supported by the provider and management team. People told us staff assisted them with eating and drinking as needed. People were asked for give their consent for support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives told us staff were kind and caring. They felt they were supported in a way that promoted privacy, dignity and was respectful. Staff enjoyed working for the service and told us the culture was to ensure care was person centred. Care plans included all information needed to support people safely and in accordance with their wishes and preferences. These were reviewed regularly.
People and relatives were asked for their views about the service and felt listened to. Staff were also asked for their views and felt the management team were approachable. There were monitoring processes in place to help ensure a good standard of service and identify any shortfalls.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 21/10/2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the registration date.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.