Bkind Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and relatives told us staff treated people with kindness and respect. Comments included, “[Staff] always come in smiling and ask, ‘How are you today?’ They listen to me. Before they leave, they check if I want the bed made, always offer to make a cup of tea for us” and “Really happy with the carers. [Person] is quite frail overall; they are very respectful. If [person] is not feeling like having a shower, they will take a bowl and sponge into the bedroom and give [person] a wash.”

A relative commented on how staff had offered to support them as well when they had a period of ill health. Comments included, “Super carers. When I was poorly, they offered to do things to help us both.”

The provider generally treated people as individual sand staff were knowledgeable about people’s individual needs. However, the provider did not always obtain and record information about people’s strengths, abilities, aspirations, life histories, culture and unique backgrounds. This potentially limited the staff team’s ability to provide fully person-centred care in line with people’s needs, including protected characteristics.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s independence was promoted during the delivery of care and support, and people told us they appreciated this approach.

Staff consistently spoke about giving people choices (if this is correct) and told us how they focused on meeting people’s needs while supporting their independence. A staff member gave us an example, “When we support people with personal care, we encourage the person to do their own face. We encourage their independence.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort,concernor distress.

People using the service and their relatives explained staff knew them well, including their preferences. A person commented,“Carers know what to do to help me, when I am going up the stairs, they walk behind up the stairs giving me confidence.”

The provider cared about and promoted the wellbeing of theirstaff andsupported and enabled staff to deliver person-centred care.

Staff told us they felt well supported to carry on their jobs safely and to be able to balance their work and family commitments and responsibilities. A staff member told us, “They [managers] listen. Whenever I need anything, we ask them.I get enough time for my family and work, it isalright.I amvery gladIfoundthis company.”