- Homecare service
Bkind Care Ltd
Assessment report published 24 February 2026
Contents
Ratings
Our view of the service
Date of Assessment: 2 to 16 December 2025. Bkind Care is a care at home service providing support to people living in their own homes. At the time of assessment, the service was providing care to 29 people who lived in Leeds. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do; we also consider any wider social care provided. At the time of this assessment 20 people were receiving support with personal care.
The provider was previously in breach of legal regulations related to consent, safe care and treatment, and good governance. At this assessment, we found some improvements had been made in relation to seeking and recording consent, but we continued to find alack of compliance with the safe care and treatment and good governance regulations previously breached. We also found the provider was operating from a location that was not their registered address.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
At the time of the assessment, the service was not supporting any autistic people or people with a learning disability. The provider showed limited regard to ‘Right support, right care, right culture’ guidance.
We continued to find a lack of effective management and oversight at the service. The provider failed to implement effective processes to monitor and improve the quality of the service and identify the issues found during our assessment. Records were not always complete or contemporaneous. Management was not always following the regulations, best practice guidance or their own policies and procedures.
Staff had received mandatory training and had their competencies assessed, however staff did not always receive supervisions in line with the provider’s policy. The provider was registered to care for children, although was not supporting any children at the time of the assessment. The provider did not have relevant policies, procedures and training in place if they were to provide care for children.
Most risks to people were identified, assessed and monitored, but we found examples where risk assessments were not in place. We found further improvements were required to ensure the safe management of medicines.
There was a system in place to assess the capacity of people who required it, however we continued to find inconsistency with the provider's quality of records in this area.
People received support to maintain good nutrition and hydration, and their healthcare needs were understood and met. The provider kept in close contact with relevant healthcare professionals.
This service remains in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
People's experience of this service
We spoke with 2 people using the service and 5 relatives about their experience of the care provided.
Feedback from people and relatives was positive about the quality of the care received. A person commented, “These carers know how to help me. They understand my mobility problems. They know I want to be independent. I am quite satisfied with the help I get.”
Staff offered people meaningful interaction while providing care. A person commented, “They [staff] are like family. I have no family, they are my family, so good, so relaxed, I am comfortable with them. They chat with me, always have a laugh and joke" and a relative said, “There is a bit of fun and chat about them [staff], makes [person] look forward to seeing them.”
People’s views were gathered from the service via phone calls and reviews of care, and this informed how their care was delivered.